Faq

You can find all the information on the website www.emyto.sk.

The Customer E-mail is also available: info@emyto.sk.
It provides comprehensive information on the obligation to pay electronic tolls for the use of the specified road sections in the Slovak Republic. 
 

Those interested in working at our Company can find all the necessary information on our website in the Company - Career section. If we do not have a current vacancy for you, fill in a simple form to register in the Applicant Database.

We provide information about the sale of the Company's disposed assets on our website in the Company - Sale of Assets section. 

You can find all the information on the website www.eznamka.sk.

The Customer Line is also available: +421 2 32 777 777.
It provides comprehensive information about the obligation to pay for an e-Vignette and about the amount of the e-Vignette for the use of the specified road sections in the Slovak Republic. In addition to the above-mentioned information, the Customer Line also provides free verification of the validity period of a paid e-Vignette, re-sending of an e-Vignette payment confirmation, as well as receiving claims, complaints and suggestions from motorists.
 

A tender for the contractor of any motorway section follows its exact European rules. Through the Public Procurement Journal, Národná diaľničná spoločnosť (National Motorway Company) will publish a tender which potential tenderers may apply for.

In accordance with the payment terms in the contract, the purchase price is usually paid within 60 days from the date of delivery of the final decision on the permission to enter the title in the land registry, unless the contract specifies otherwise.

In the event that a motorist buys an electronic vignette at a Point of Sale - for example, a filling station, and after paying they discover that the license plate number or another data is incorrect, within 15 minutes they can ask the operator at the particular Point of Sale to correct it in the system.

If more than 15 minutes have passed in the meantime, they can ask for a change and/or correction in writing or electronically via the website www.eznamka.sk on the day of purchase. 



Please, address your request to the selected Points of Sale in the regional cities, the list of which can be found here.

A complaint may be filed electronically in the Submit a Request, Suggestion, Complaint section, where you select Complaint in the drop-down menu and then choose Complaint of Data in the Vignette Payment Records.

If the request is justified, a correction will be made in the system.

Tenants are selected on the basis of published public tenders. We provide information about an announced public tender on our website in the Company - Public Tender section.

Our Company does not provide recruitment for motorway or expressway construction. If you are interested in working directly on a construction site, we recommend you to contact the contractors of the sections directly. You can find information on the fact which construction company is building the particular sections on our website in the Constructions - Construction section.

The purchase price is part of a contract between our Company and a private person. In general, the purchase price for land which a motorway or expressway is going to be built on in accordance with a final zoning permit is determined in accordance with the Decree on establishing a general value of assets. The price is increased to 1.2 times the compensation. 

Every motorist who has used a tolled section of a motorway or expressway without paying an electronic vignette and is not exempt from payment is marked as a potential offender by the control system.

Pursuant to the Act on Vignette, it is a duty of every motorist who wants to use a tolled section for their transport to have a paid e-Vignette.

The data recorded by the control system of Národná diaľničná spoločnosť (National Motorway Company) are forwarded to the Ministry of Transport and Construction of the Slovak Republic and the District Authorities. Collection of fines and resolution of offenses is not within the competence of Národná diaľničná spoločnosť (National Motorway Company).
 

According to the law, you can lodge an appeal against an order within 15 days from the day of its delivery. Address the appeal to the District Authority which has issued the order.

In the justification, state the facts that would explain that you have been fined unjustly and indicate evidence to prove your claims.

We remind you that collection of fines and resolution of offenses is not within the competence of Národná diaľničná spoločnosť (National Motorway Company).
 

You can find all the information and the exact procedure regarding the change of data in the Electronic Vignette Payment Records on the website www.eznamka.sk.

In the Submit a Request, Suggestion, Complaint section, select Request in the drop-down menu and then select Change of Data in the Electronic Vignette Payment Records.

The electronic vignette is non-transferable, it is linked to a vehicle license number. Changing the data in the Vignette Payment Records is only possible if the vehicle license plate number changes, i.e. the car does not change. That means that it is possible to ask for a change in the Vignette Payment Records if the vehicle is being registered in the Register of Vehicles of the Slovak Republic from another district or from another state or when changing the vehicle license plates, which occurs when the plates are lost or stolen. Changing the data in the Vignette Payment Records is possible via the portal www.eznamka.sk or at the selected Points of Sale in the regional cities, for the list of them go to www.eznamka.sk. If a motorist correctly submits all the documents confirming the change of the license plate number, the process takes a maximum of 2 days, however, the change is normally made within one working day. In order to change the vehicle registration, the motorist is required to submit (as for the internet portal - to submit electronically) the documents proving the change of the vehicle license plate number, i.e. a photocopy of the original Vehicle Registration Certificate and a photocopy of the new Vehicle Registration Certificate.

The Customer Line is also available: +421 2 32 777 777.
It provides comprehensive information about the obligation to pay for an e-Vignette and about the amount of the e-Vignette for the use of the specified road sections in the Slovak Republic. In addition to the above-mentioned information, the Customer Line also provides free verification of the validity period of a paid e-Vignette, re-sending of an e-Vignette payment confirmation, as well as receiving claims, complaints and suggestions from motorists.
 

If you are a holder of a parking permit for the severely disabled, registration of exemption from the payment of an electronic vignette can be made online on the website www.eznamka.sk.

In the Submit a Request, Suggestion, Complaint section, select Request in the drop-down menu and then select Request for Vehicle Exemption.

The Customer Line is also available: +421 2 32 777 777.
It provides comprehensive information about the obligation to pay for an e-Vignette and about the amount of the e-Vignette for the use of the specified road sections in the Slovak Republic. In addition to the above-mentioned information, the Customer Line also provides free verification of the validity period of a paid e-Vignette, re-sending of an e-Vignette payment confirmation, as well as receiving claims, complaints and suggestions from motorists.
 

If you are a holder of a parking permit for the severely disabled and you are registered, exemption from electronic vignette payment is applicable for the validity period of the parking permit for the severely disabled, or if there is a change in the applicable legislation.

As for an already registered vehicle, if the essential data required by law changes (the parking permit number, vehicle license plate number, residence, ID number, etc. ...), a new application for exemption from payment must be submitted.
 

After registering the vehicle, you can use tolled motorways even if there is no holder of a parking permit for the severely disabled in the vehicle. However, the condition is that the vehicle is properly registered as exempt from the electronic vignette payment.

In addition to the National Toll Collection Provider, the toll can also be collected by the EETS Provider with whom the carrier will have entered into a contract.

The new toll system will be in operation from 1 January 2027.

The tenders for the Electronic Toll System and the Toll Services have already been evaluated. In the first tender for the Electronic Toll System, the most advantageous bid was from the company CzechToll worth 13,7 million Eur without VAT. In the second tender for the Toll Services, the most advantageous bid was from CzechToll worth 28,7 million Eur without VAT.      

The EETS service – European Electronic Toll Service - is the extension of the existing national toll systems by the possibility of toll payment with a single on-board unit and a single contract with a single EETS provider in several EU countries. It is an international service that will allow carriers to move across the particular EU countries more easily.

A single contract, single payment, single on-board unit throughout the European Union. The European Electronic Toll Service (EETS) simpliflies crossing borders and the payment system significantly.

EETS gives carriers the opportunity to move with only one OBE in several EU countries with no need to have multiple registrations and multiple OBUs. The international service helps with smooth crossing of borders, thus eliminating registration delays. Another advantage is the simplification of toll payment, since payment under a single contract in several countries in which the EETS provider operates at the same time will be possible. Payment of toll and fuel under one contract/fuel card is possible. By changing several national OBUs into a single OBE, the driver finally has fewer distracting elements at the steering wheel.

It depends on the particular EETS Provider and their scope of operation. Each EETS Provider has a list of the countries where they operate the EETS, which means that each country has several EETS Providers. However, the EETS service is only offered for the countries within the EU.

The OBU (On-BoardUnit) is the term for a classic national on-board unit, the OBE (On-BoardEquipment) means an EETS on-board unit for several countries.

European Electronic Toll Collection Service (EETS) was launched on 15 March 2024.

Carriers can now register directly with accredited EETS Providers using the forms available on their websites. A list of accredited EETS Providers in Slovak Republic can be found on our website: https://www.mytobezhranic.sk/en/providers/.

Yes, if I want to use the EETS service, the OBU will have to be replaced by an OBE. It is assumed that each EETS Provider will have their own OBE.

No, it is not necessary. Payment of toll is mandatory, whether it is made through a National Provider or an EETS Provider, it is at the discretion of the carrier. Registration in EETS depends on the carrier's preferences, if the carrier wants to remain in the national system, he does not have to change anything.

Which providers offer the EETS service in the Slovak Republic?
A list of accredited EETS Providers which offer EETS in Slovak Republic can be found on our website: https://www.mytobezhranic.sk/en/providers/.

The parameters of the toll system (the toll rates, charging range) remain the same for both the National Provider and the EETS Provider.

EETS is the European toll system which represents a certain superstructure over the national toll systems and offers selected toll payment services within several EU countries. The toll system that is in the tender process is a form of a National Toll System, which means that it will cover toll collection in the Slovak Republic, EETS support as well as other toll collection services outside the scope of EETS.

If a Slovak truck driver needs three on-board units (OBU) when driving from Slovakia to Germany (a Slovak, an Austrian, and a German OBU), he would need only one on-board equipment (OBE) with the EETS service. The OBE saves space on the windshield and it also saves time. The biggest advantage is that the carrier does not need to check the toll transactions for each country separately. He will have one contract and one invoice.

Registration for EETS is possible directly with individual EETS providers.

The On-Board Equipment (OBE) will be provided by the EETS provider, all you need to do to use it in the vehicle is to plug the supplied cable into a 12V socket or a multiplug.

Individual EETS service providers have a different country coverage, detailed information can be found here: https://www.mytobezhranic.sk/poskytovatelia/

If a carrier operates beyond the borders of the Slovak Republic, it makes sense for them to register with EETS Provider and make a choice based on the specific benefits. The advantage is that when traveling to multiple European countries, the carrier does not have to wait at borders to register and activate additional on-board units—they simply cross the border. The specific benefits are determined by the individual EETS Providers themselves.

Certainly. Using the EETS service offers additional benefits, such as integration with a fuel card or other services. Don't hesitate to ask individual EETS Providers why you should choose them.

Yes, it is possible. You have to obtain an OBE from one of the EETS providers and subsequently return the national provider’s OBU to a SkyToll point of sale, or send it by mail to the operator’s warehouse at the following address: Dokument Logistik, Pri Šajbách 1, 831 06 Bratislava. An unlimited number of OBUs can be returned at once. The procedure for deregistration from the national toll system can be found on the website www.emyto.sk or in the General Terms and Conditions, which form part of the agreement with the carrier.

Carriers have to ensure that they do not have multiple on-board units active simultaneously for the same toll domain (i.e., a specific country, such as Slovakia). Upon activating a EETS OBU, the carrier must deactivate the SkyToll OBU. The process for swapping on-board units is as follows: If a customer already has an active EETS OBU and visits a contact point to return their SkyToll OBU, there is a risk of duplicate transactions. Therefore, customers should either: (a) arrive with an inactive EETS OBU and an active SkyToll OBU, then—immediately after returning the SkyToll OBU at the point of sale—activate the EETS OBU before continuing their journey; or (b) set the SkyToll OBU to "transport mode" (as described in the OBU manual) before the trip, and then return the SkyToll OBU while using the active EETS OBU for the journey.

Once ordered, the On-Board Equipment (OBE) is either delivered by a courier or collected by the carrier at a point of sale. The carrier is informed about the delivery method via their chosen EETS Provider.

Payment for the OBE unit varies by EETS Provider, as does whether a security deposit is required from the carrier. For information regarding the current terms and conditions offered, please consult the relevant EETS provider directly.

The on-board unit must be placed on the windshield, above the level of the wipers. It can be connected to a 12V socket. A major advantage is that a single EETS on-board unit suffices for travel through multiple EU countries, thereby reducing the number of units required on your windshield.

Pri prvom spustení treba skontrolovať správnosť údajov, ktoré zadal do OBE jednotky EETS poskytovateľ akými sú EČV, hmotnostná trieda, emisná trieda. Pri prevádzke vozidla je potrebné, aby vodič správne zadal do OBE jednotky počet prevádzkovaných náprav vozidla, resp. jazdnej súpravy. 

The biggest benefit of the EETS service is its clarity and simplicity. The carrier receives a clear, consolidated invoice; regardless of the number of countries travelled or the number of transactions made, they make only a single payment to a single EETS Provider.

When switching to a different EETS provider, you must submit a request—via the provider’s EETS contact points—to terminate your registration and settle any outstanding claims and obligations. Subsequently, you must register with the new EETS provider; however, take care to ensure that you do not operate with both EETS on-board units (OBUs) simultaneously.

If the EETS on-board equipment (OBE) malfunctions, the driver should stop and contact their EETS Provider in accordance with its terms and conditions. The EETS Provider should check whether it can repair or restart the OBE remotely. If this is not successful, the EETS Provider should contact the NDS Service Desk and report the on-board equipment failure of its customer, whereupon NDS will grant the customer a temporary exemption from the enforcement system for the journey to the nearest point of sale of the National Provider, SkyToll. There, the customer registers in the national toll system and receives a national on-board unit (OBU). The customer can then continue the journey.

The same discounts apply to both the national toll system and EETS; they are determined by legislation and based on the number of kilometers driven. If a customer switches from one EETS provider to another, or moves between the national toll system and EETS (or vice versa), the mileage count used to determine the discount level is reset to zero.